Frequently Asked Questions

   1. Q: Are your designer dresses original?
   2. Q: I noticed you feature on your website some designer dresses from your showroom, can I order a dress that is not featured on your website?
   3. Q: Will the color of my gown be the same as the images shown on your website?
   4. Q: Should I make an appointment to visit the Bella Victoria Boutique showroom?
   5. Q: How do I inquire about a price and size of a dress?
   6. Q: What type of payments do you accept?
   7. Q: What payment option do you offer when I am ready to place my order on a dress?
   8. Q: Do you offer layaway?
   9. Q: What is your return policy?
10. Q: How long does it take to have a garment ordered or designed?
11. Q: How do you determine which size I will order?
12. Q: Plus sizes?
13. Q: Do I need to bring anything with me for my fitting?
14. Q: Do you provide alteration services?
15. Q: What do dress alterations or restyling cost?
16. Q: What do I do if I have a problem with the sales clerk
17. Q: If I have any further questions regarding my Bella Victoria Boutique order may I contact you directly?

   1. Q: Are your designer dresses original?
      A: Yes Bella Victoria Boutique carries original designer collections.
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   2. Q: I noticed you feature on your website some designer dresses from your showroom, can I order a dress that is not featured on your website?
      A: Yes, along with our highlighted collections we can order any dress in our designer collections not shown.
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   3. Q: Will the color of my gown be the same as the images shown on your website?
      A: The tone of light on the fabric can make it appear different as you view the images on the website, as will computer monitors and printers. It is best to view in person the fabric color swatches that are available specifically to each collection for that season.
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   4. Q: Should I make an appointment to visit the Bella Victoria Boutique showroom?
      A: We highly recommend you make an appointment. We would love the opportunity to provide you with our undivided attention and expertise with your bridal or special occasion choices. Most appointments run approx 1 and a half hours in length to try dresses on. To set an appointment please sign up on our Contact Us page and complete the form or call us at 503.601.0718. You will be contacted within 24 hours.
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   5. Q: How do I inquire about a price and size of a dress?
      A: To receive price or size information please contact Bella Victoria Boutique for further assistance by calling us at 503.601.0718. Or 1) Go to the Contact Us page, complete the form and you will be contacted within 24 hrs. 2) Scroll down to "Designer Inquiry" section and select the designer collection name you would like to inquire about. 3) Type in the style number, size & color 4) Check the box marked ?check for price inquiry'
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   6. Q: What type of payments do you accept?
      A: We accept cash and major credit cards. Checks are accepted for any special orders.
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   7. Q: What payment option do you offer when I am ready to place my order on a dress?
      A: 75% down upon ordering your dress. Balance on delivery.
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   8. Q: Do you offer layaway?
      A: Yes, our layaway program is as follows: 30 day layaway, 50% deposit due at time of layaway. Balance due 30 days from date of layaway. $50.00 cancellation fee (non refundable) Not good on sale or clearance items.
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   9. Q: What is your return policy?
      A: All sales final, no refunds. This "final sale" policy is consistent with industry standards for bridal and special occasion apparel.
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10. Q: How long does it take to have a garment ordered or designed?
      A: Average delivery time is 2 to 4 weeks.
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11. Q: How do you determine which size I will order?
      A: After setting your first initial one on one appointment. Plan on being measured, it is important that you bring the proper undergarments for precise measuring so that we can better serve you in ordering your specific size.
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12. Q: Plus sizes?
      Plus sizes are easily attainable in most couture lines.
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13. Q: Do I need to bring anything with me for my fitting?
      Yes, you will need to bring shoes with size heel you will be wearing along with proper undergarments. Please ask your consultant for exact items needed.
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14. Q: Do you provide alteration services?
      A: Yes, we customize your needs since we provide alteration in-house to fit any original designer dress we sell.
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15. Q: What do dress alterations or restyling cost?
      A: We estimate the charges based on our customer's specific needs.
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16. Q: What do I do if I have a problem with the sales clerk
      We love feedback. Please don't hesitate to bring up any issues you have with our sales clerks as all staff are trained in customer services and handling different situations.
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17. Q: If I have any further questions regarding my Bella Victoria Boutique order may I contact you directly?
      A: TEL: 503.601.0718 Address: 4450 SW Hall Blvd Beaverton, Oregon Email: Raquel@bellavictoriaboutique.com or go to the Contact Us page on the Bella Victoria Boutique website and complete the form with all your pertinent information and comments. Thank you and we look forward in serving you at Bella Victoria Boutique.

www.BellaVictoriaBoutique.com
4450 SW Hall Blvd
Beaverton, OR 97005
Phone: 503.601.0718
Email: raquel@bellavictoriaboutique.com